Job Title: Night Assistant
Contract Type: Permanent
Salary : £25,673.65per annum, plus 10% night shift allowance
Working Hours: Full time 37.5 hours
Working Pattern : Shift rota four nights on four night off.
Location: Britton House, Bristol

ABOUT YOU

We are looking for someone with:

• Experience with working with vulnerable client groups.
• IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.

ROLE PROFILE

• Have an awareness of the clients groups support needs, and contribute as directed to the delivery their agreed outcomes.
• Implementing night security systems, ensuring overall safety and security of the scheme.
• Meeting the requirements of health and safety policies and practices.
• Effectively dealing with anti-social behaviour.
• Maintain high standards of cleanliness within schemes, preparation of rooms and site inspections.
• Effective recording of information including adding updates to the Support database and Housing Management database.
• Implementing policies and procedures to ensure effective service delivery.
• Ensuring culture and diversity issues have been considered across the client group and to tackle any forms of discrimination, adhering to equality and diversity procedures.
• Promote and encourage a high level of client involvement, consultation and communication.
• Assisting service users with day-to-day tenancy issues, payment of rent and other scheme requirements.
• Using IT systems appropriately.
• Responds to faults as discovered.
• Ensure a warm welcome and maintain inviting Reception areas as per the Psychologically Informed Environment standards.
• Contributes to the stock control, purchasing and storage of consumables required by the serviceTo provide administrative support to the Housing Team and Service Managers

OTHER DUTIES

• To provide a high quality, customer-orientated service championing
• “Riverside Service Style” practices
• Constantly review work outputs, setting improvement targets and appraising individual performance
• Participate in the work of the Divisional team, encouraging innovation
• Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
• To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
• Ensure that all data is compliant with legislation and policies relating to data quality
• To actively promote Riverside locally.
• Any other relevant duties as required by the designated manager.To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.