Night Audit Clerk at DoubleTree by Hilton Wilmington

North Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Balancing, Customer Service, Reporting, Payment Processing, Check-in/Check-out, Data Entry, Complaint Resolution, Emergency Response, Credit Card Reconciliation, Auditing, Occupancy Monitoring, Computer Proficiency, Independent Work

Industry

Hospitality

Description

Description Welcome to the role of Night Audit Clerk! As the Night Audit Clerk, you will be responsible for monitoring and balancing the hotel's accounts, ensuring accuracy throughout the entire process. You will be responsible for completing all daily paperwork and reporting any discrepancies to the appropriate personnel. You will also be responsible for providing exceptional customer service to all guests, resolving any customer complaints or inquiries, and responding to any emergency situations that may arise. Ultimately, your goal is to ensure the hotel operates smoothly and efficiently throughout each night shift. Job Responsibilities Balance the day's receipts and report any discrepancies Reconcile accounts, process payments, and check for accuracy Process check-ins and check-outs Update guest information in the system Resolve guest complaints and inquiries Process any charges to guest accounts Balance the accounts receivable ledger Prepare daily management reports Reconcile all credit card transactions Maintain the security of the hotel and its guests Post daily room charges and deposits Perform audits of daily revenue and expense reports Monitor hotel occupancy and update rate plans accordingly Answer phones and respond to guest inquiries Ensure the accuracy of all hotel documents and records Requirements High school diploma or equivalent Previous hotel/hospitality experience preferred Ability to communicate fluently in English (additional languages such as Spanish a plus) Good customer service skills Good organizational skills Knowledge of hotel operations and procedures Proficient in the use of computers Ability to work independently Ability to work a varied schedule including nights and weekends Ability to stand for extended periods of time Ability to lift and move heavy objects

Responsibilities

The Night Audit Clerk is primarily responsible for monitoring and balancing the hotel's accounts throughout the night shift, ensuring all daily paperwork is completed accurately. Additionally, this role involves providing exceptional customer service, resolving guest inquiries or complaints, and responding to any emergency situations that arise.