KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Must have excellent communication skills.
• Basic knowledge of accounting operations.
• High school diploma, the ideal candidate will possess 2 years’ experience working in the hospitality industry.
• Knowledge of using computer software. (OPERA, OUTLOOK)
• Ability to understand and carry out instructions.
• Must be able to maintain a professional manner under stressful situations
• Provide friendly, efficient and hospitable service at the front desk.
• Present a professional, friendly and courteous manner.
• Maintain a high standard of personal hygiene and be in proper uniform at all times
• Available to work early mornings, evenings, weekends and holidays
  Job Type: Permanent

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Night shift

Work Location: In perso

• Responsible for handling all overnight duties at the Front Desk including guest check-ins, check-outs and responding to guest enquiries.
• Complete Night Audit procedures per hotel operating systems and procedure manual.
• Prepare and balance all the daily reports of the hotel.
• Become familiar with all hotel facilities and services actively promote the Hotel to customers at all times.
• Comply with all hotel health and safety and fire and threat procedures.
• Ensure the efficient running of the night operations.
• Prepare the night audit package and ensure that all the monies are secured in a proper manner.
• Must be able to liaise with clients and staff and act upon any queries, complaints and compliments received and to take corrective action if necessary.
• Become familiar with all promotions and/or current programs
• Nightly duties including restock lobby market, maintain guest coffee and tea services in lobby and other tasks as required by Supervisor or General Manager.
• Post and balance charges in a timely and efficient manner.
• Prepare food and beverage reports nightly.
• Operates computer equipment and reservations system.
• Run daily end of shift audit reports and complete daily shift audit
• Assist with Front Desk’s daily tasks (Call around, Reports, Checking incoming Faxes, etc.)
• Any other reasonable requests as made by the Front Desk Supervisor, Duty Manager, and General Manager