Night Audit at DOLPHIN HOTEL MANAGEMENT

Stamford, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

23.0

Posted On

26 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Night audit, Accounting, Front desk operations, Customer service, Cash handling, Active listening, Mathematical skills, 10-key operation, Computer proficiency, Conflict resolution, Data entry, Communication

Industry

Hospitality

Description

Job DetailsJob Location: Marriott Stamford - Stamford, CT 06901Position Type: Full TimeSalary Range: $22.00 - $23.00 HourlyNight Auditor At Dolphin Hotels, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Dolphin, together we can rise. Job Summary A Night Auditor is responsible for greeting guests upon arrival and ensuring they feel welcome and comfortable throughout their stay. The primary focus of a Night Auditor is to engage with guests in a caring and positive manner, using active listening skills to understand and address their needs and preferences. The Night Auditor also performs nightly hotel accounting reports. QualificationsKey Responsibilities and Physical Requirements: ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Prepare daily Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, server's tips paid out and settlements by type and cashier. Run audit reports/journals. Make corrections and adjustments and handle all computer problems that might occur throughout their shift. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Perform other duties and responsibilities asked by the Controller and the Assistant Controller based upon department needs. Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll). Review and correct discrepancies in the Front Desk System. Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Adheres to all company policies and procedures. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Assists other Front Desk Personnel when need. Perform any related duties as requested by supervisor/manager. Basic mathematical skills and ability to operate a 10-key by touch. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to access and accurately input information using a moderately complex computer.

Responsibilities

The Night Auditor is responsible for greeting guests and ensuring a positive experience while performing nightly hotel accounting reports. They manage revenue data, balance accounts, and handle front desk operations during the overnight shift.