Night Audit Hotel/Motel at Theodore Roosevelt Medora Foundation

Medora, North Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

16.59

Posted On

15 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Night Audit, Front Desk Operations, Communication Skills, Time Management, Organizational Skills, Attention To Detail, Technical Capacity, Problem Solving, Computer Skills, Typing, Active Listening

Industry

Hospitality

Description

Description Our Company There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences. TRMF was established in 1986—but our story begins before that. In 1962, nationally-renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more. It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation. In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota. We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family. We are the Theodore Roosevelt Medora Foundation. Summary/Objective As a member of the lodging team, a Night Auditor will report to the Lodging Manager. A Night Auditor will have the primary responsibility to operate the front desk during the night shift, as well as assist guests with inquiries during the night. Duties/Responsibilities Works mainly with numbers and reports. Handles all guest issues as they arise during the night hours. Treats requests with professionalism, tact, and a courteous manner. Is able to make and answer telephone calls. Maintains knowledge of hotel policies including room rates, discounts, special offerings, and events. Maintains knowledge of upcoming events, local area, and hotel offerings. Ensures the lobby and shared areas are neat and orderly which may include occasional, sweeping, mopping, dusting, vacuuming and disinfecting of workspace. Restocking of toiletries upon need. Participates in workplace safety training sessions. Performs other related duties as assigned. Requirements Required Education and Experience Excellent verbal and written communication skills. Willing to work the overnight shift. Reliable, ready, and on time for every shift. Strong active listening skills. Able to take initiative. Able to be flexible. Good time management skills. Strong organizational skills and attention to detail. Excellent technical capacity. Provide outstanding guest service. Required Education and Experience Must give exceptional service to all guests. Must be able to troubleshoot and create solutions if needed. Must be able to work the overnight shift. Ability to work without being supervised. Must have good judgment or discernment when talking to guests. Must have excellent computer/typing skills to ensure quick and efficient customer service for our guests. Fluent in English, bilingual a plus. Supervisory Responsibility There are no supervisory responsibilities with this role. Work Environment This job operates in a hotel/motel front office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Continuously works indoors, and alone. Occasionally works with others. Position Type/Expected Hours of Work This is a full-time seasonal position. This position requires you to work the graveyard shift. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is continuously required to talk, and have hand/eye coordination. Frequently required to sit, stand, walk, and have repetitive use of hands and arms. Occasionally required to bend, climb, reach overhead, grasp, lift and carry up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to determine accuracy, neatness and thoroughness of work assigned, close proximity use of computer software and ability to determine safety of workplace surroundings for themselves and guests. Our Location: TRMF is located in the heart of the Badlands: Medora, North Dakota. It’s situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You’re never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound. Our central hub of operations, the Life Skills Center, is a state-of-the-art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing—all designed with our employees in mind. Why Apply? You have a passion for exploring beautiful places and meeting people from around the world. Competitive wages with great opportunities for overtime work Affordable company provided housing on-site Employee meals provided at low cost in employee dining room Explore Medora and its attractions free or at discounted costs. Including the Medora Musical, Bully Pulpit Golf Course, Trail Rides, Mini Golf, Retail Shops and more! Apply online and learn more about our organization: https://foundation.medora.com/employment/

Responsibilities

The Night Auditor is responsible for operating the hotel front desk during the graveyard shift and handling guest inquiries. Key duties include processing reports, managing guest issues, and ensuring the lobby and shared areas remain orderly.