OVERVIEW

The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing front desk responsibilities, conducting financial audits, and providing exceptional guest services. The Night Auditor is the primary point of contact for guests during the night shift, ensuring their needs are met while maintaining a secure and welcoming environment.

SKILLS

• Proficiency in using phone systems and handling multiple calls efficiently.
• Strong customer service skills with a focus on guest satisfaction.
• Experience in hospitality or hotel environments preferred, with knowledge of front desk operations.
• Ability to communicate effectively in multiple languages is a plus; bilingual or multilingual candidates are encouraged to apply.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Familiarity with accounting principles related to hotel operations is beneficial.
  This role is ideal for individuals who thrive in a fast-paced environment and possess a passion for providing outstanding guest services while ensuring operational excellence during night shifts. Must be available to work overnight, holidays, and weekends. Days off will vary.
  Job Types: Permanent, Part-time
  Pay: From $22.00 per hour
  Expected hours: 16 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Experience:

• Customer service: 1 year (required)

Work Location: In perso

• Perform nightly audits of hotel financial transactions to ensure accuracy and compliance.
• Manage front desk operations including check-ins and check-outs for guests.
• Address guest inquiries and resolve issues promptly to ensure a positive experience.
• Maintain accurate records of all transactions and prepare reports for management.
• Monitor security systems and ensure the safety of guests and hotel property during overnight hours.
• Provide information about local attractions, services, and amenities to guests as needed.
• Handle phone calls with professionalism, utilizing effective phone etiquette to assist callers.