Night Audit Manager - Ka Laʻi Waikiki Beach, LXR Hotels & Resorts at Hilton

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

75000.0

Posted On

04 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Organizational Skills, Problem Solving, Customer Service, Teamwork, Flexibility, Attention to Detail, Time Management, Conflict Resolution, Adaptability, Confidentiality, Financial Acumen, Operational Support, Guest Relations, Emergency Management

Industry

Hospitality

Description

The beautiful and ultra luxury Ka La’i Waikīkī Beach, LXR Hotels & Resorts newest addition is seeking a Night Audit Manager to join their Front Office Team. Ka La'i Waikīkī Beach spans 38 stories and features impeccable residential-style guest rooms and suites; a state-of-the-art wellness facility; a 24-hour fitness center; an infinity pool with an expansive sun deck; five indoor and outdoor venues and event spaces; two signature restaurants offering contemporary cuisine in addition to in-room dining and in-suite chef services. Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As the Night Audit Manager, you will be responsible for leading and supervising all hotel functions during nighttime hours, ensuring exceptional guest experiences and supporting the property's financial goals. Fill the role of Duty Manager by providing leadership and assistance to all departments on behalf of the hotel. Provide instruction and guidance for guests and employees during emergency situations. Monitor and respond to issues and requests communicated. Work closely with line staff to provide operational support to all departments whenever the need arises. Provide support to all departments including security, in room dining, housekeeping, bell/valet, and guest reception respectively. Responsible for fostering efficient and respectful working relationships between all departments. A critical component of this position is that of Ambassador. This position plays a crucial role in achieving this perception. Interacting with guests and making them feel comfortable is paramount to our overall service culture. The manager must have a polished appearance, show a sincere desire to serve and be able to handle stressful situations with poise and dignity. Responsible for addressing guest complaints with compassion and sincerity while providing rapid solutions that benefit both the guest and the hotel. This position must be able to perform all the normal duties of a Reception Manager to include: Check In, Check Out, processing billing requests, weekly scheduling, room blocking, reservations/data input, processing payroll, and PBX functions. Address all Front office system issues at night and relay any unresolved system issues to the IT manager or accounting. Responsible for administering hotel night audit functions and providing support to the night auditor. Responsible for collecting and inputting guest profile information into the PMS. Performs other duties as necessary. What are we looking for? The ideal candidate will meet the following qualifications and expectations: Must be at least 21 years of age with valid work authorization Bachelor’s degree in a related field, Business Management certification, or equivalent professional experience Minimum of 3 years’ supervisory or management experience in a 4- or 5-star hotel setting (preferred) Possession of a valid hotel liquor card is required (property will help obtain) Demonstrates outstanding communication, organizational, and follow-up skills Flexible availability, including weekends, overnight shifts, and holidays Proactive mindset with a creative, positive, and goal-oriented approach Commitment to upholding Standard Operating Procedures Ability to maintain confidentiality and handle sensitive information with discretion Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Salary Range: The annual salary range for this role is $70,000-$75,000 and is based on applicable and specialized experience and location. #LI-MD1

Responsibilities

The Night Audit Manager will lead and supervise all hotel functions during nighttime hours, ensuring exceptional guest experiences and supporting the property's financial goals. This role includes addressing guest complaints, performing reception duties, and administering hotel night audit functions.