WHAT AN EXCITING TIME TO WEAVE A NEW FABRIC INTO THE VIBRANT NEIGHBORHOOD OF DOWNTOWN TORONTO!

Say hello to Canopy by Hilton Toronto Yorkville! Canada’s first Canopy by Hilton.
Canopy by Hilton, Hilton’s first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices.
Culture is key at Canopy, with team members known as “friendly enthusiasts,” that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.
Attention to detail and an energetic environment ensures Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “Positive Stay,” where memories are made, and comfort is guaranteed.
Canopy by Hilton Toronto Yorkville is a 183-room hotel with a restaurant, street-level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.
Position Title: Lead Night Enthusiast/Night Manager
Reports To: Lead Welcome Enthusiast/Front Office Manager

QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent plus some customer service experience. Some colleges are preferred.
• Must speak fluent English.
• Other languages preferred.

This job requires the ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the public areas
• Sitting for extended period of time
• Communicating with other people
• Handling objects, products, and computer equipment
• Bending, stooping, kneeling

• Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit for accuracy of all room and tax charges, cashier’s reports, and guest and house accounts.
• Audit all variance reports ensuring accuracy.
• Monitor performance and recommend corrective disciplinary action.
• Alert management of potentially serious issues.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
• Ensures all staff on shift are properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Handle a cash float and make cash deposits.
• Handles all Duty Management tasks during the overnight shifts.
• Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Act as hotel system liaison during night hours. Call in and open tickets with Opera, or System Support during overnight hours if a system fails or issues occur.
• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• May assist with other duties as assigned.