Night Audit at Salt Hotels

Miami Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Check-In, Check-Out, Reservations, Front Desk Operations, Payment Processing, Night Audit, Collaboration, Sales Support, Safety and Security, Community Engagement, Communication Skills, Interpersonal Skills, Organizational Skills, Attention to Detail, Hospitality

Industry

Hospitality

Description

Job Title: Front Office Night Auditor Location: Onsite Job Type: Part-Time ABOUT US: Salt Hotels is a family business born from a lifetime of hospitality experience. Our mission is simple. We create settings and scenarios that connect people together. We create a home for our guests - and we care for our employees like family. ”With us, it’s personal”. At Salt Hotels Collection, we redefine hospitality through a unique blend of service excellence, design innovation, and community immersion. As a Front Office Agent, you will be an integral part of our team, embodying our commitment to authentic hospitality, inclusivity, and education. We are excited to welcome individuals who are passionate about creating memorable guest experiences and contributing to our dynamic community-oriented culture. What you will do: 1. Guest Services: Provide exceptional customer service to all guests, ensuring their needs are met with efficiency and warmth. Offer personalized recommendations and assistance to enhance their stay experience. 2. Check-In/Check-Out: Perform check-in and check-out procedures accurately and efficiently, maintaining a welcoming and professional demeanor throughout the process. 3. Reservations: Assist guests with room reservations, modifications, and cancellations. Utilize the hotel's reservation system to manage bookings effectively. 4. Front Desk Operations: Manage front desk activities including answering phone calls, responding to emails, and addressing guest inquiries promptly and courteously. 5. Payment Processing: Handle cash, credit card transactions, and other forms of payment accurately, adhering to established procedures and protocols. 6. Night Audit: Reconcile the day’s transactions, ensuring all financial records are accurate; includes verifying payments, auditing guest folios, generating daily reports, and preparing for the next day's operations. 7. Collaboration: Work closely with other hotel departments such as housekeeping, maintenance, and food & beverage to ensure seamless guest experiences. 8. Sales Support: Promote hotel amenities, services, and special packages to guests to enhance their stay and increase revenue opportunities. 9. Safety and Security: Maintain a secure and safe environment for guests and staff by adhering to safety protocols and monitoring surveillance systems. 10. Community Engagement: Embrace the hotel's commitment to community immersion by participating in local events, supporting initiatives, and fostering connections with residents and businesses. What you will need: * Previous experience in a front office or guest service role, preferably within the hospitality industry. * Excellent communication and interpersonal skills with a friendly and approachable demeanor. * Strong organizational skills, solution-oriented mindset, and a keen attention to detail. * Proficiency in using various software platforms. * Flexibility to work varied shifts, including weekends and holidays. * A genuine passion for hospitality and a commitment to delivering exceptional guest experiences. Hotel Experience Required

Responsibilities

The Front Office Night Auditor will provide exceptional customer service, manage front desk operations, and perform night audit tasks to ensure accurate financial records. Collaboration with other hotel departments and promoting hotel amenities are also key responsibilities.