Night Audit Supervisor - The Langham, Sydney at Careers - Langham Hospitality Group

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Night Audit, Luxury Hotel Operations, Customer Service, Revenue Capture, Security Management, Interpersonal Communication, WHS Management, Valet Parking, Front Office Management

Industry

Hospitality

Description

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The Langham, Sydney is the city's most exclusive harbourside address. Nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed luxury and opulence. Outstanding five-star luxury hotel accommodation - * Spacious meeting and banqueting facilities * Exceptional restaurants and bars * Rejuvenating Day Spa * Excellent leisure facilities, including a well-equipped fitness studio and swimming pool For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/sydney/ About the role Reporting to the Front Office Manager and Assistant Night Manager, you will be responsible for: * In absence of the Assistant Night Manager - the management, security, and operational efficiency of the hotel (Housekeeping, Food & Beverage, Front Office) ensuring optimum guest and associate satisfaction during the night * Ensure the Night Audit function is performed with relation to roll of day, revenue capture and reporting, in line with relevant SOPs * In absence of the Assistant Night Manager - oversee the safety and security of all guests, associates and assets * Anticipate and resolve problems which impact on guest service * With the Assistant Night Manager - facilitate and monitor the implementation of The Langham Sydney WHS Management System and associated policies procedures, guidelines and programs * Perform tasks including – newspaper delivery, preparation and delivery of room service orders, assist guests with luggage and valet parking Skill and Experiences * Previous experience in a similar role within luxury will be highly regarded * Ability to demonstrate a commitment to outstanding customer service * Possess a high standard of grooming and personal presentation * Excellent communication and interpersonal skills * Full working rights. * RSA & First Aid Certificate * Hold a current open manual driver's license What We Offer In return for your bespoke service to our guests and dedication to the hotel, we will offer you: * Opportunities for professional development and career growth within an international luxury hotel group * A supportive and inclusive team culture within a prestigious hotel environment * Complimentary meals and laundry * Complimentary Hotel nights at LHG Hotel and Resorts each year and food & beverage discounts * Employee Assistance Program * Spa Discount If you want to work in an elegant environment with an engaged team, that is committed to 'Knowing Our Guests and Building Great Memories', CLICK APPLY NOW!

Responsibilities

Oversee the hotel's operational efficiency, security, and night audit functions in the absence of the Assistant Night Manager. Ensure guest satisfaction and perform various night-shift tasks including room service delivery and luggage assistance.