Night Audit at Trailborn Hotel Management LLC

Mendocino, California, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

21.0

Posted On

02 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Reporting, Bookkeeping, Income Audit, Guest Relations, Property Management Systems, Reservation Management, Customer Service, Written Communication, Verbal Communication, Conflict Resolution

Industry

Hospitality

Description

ABOUT OUR ROLE As a Night Auditor you are responsible for running all end of day financial reports, oversee security of the property, and ensure guest satisfaction and requests are met as the sole front office teammate during the overnight period.. ESSENTIAL FUNCTIONS * Greet, register, and assign rooms to guests of the hotel * Make and confirm guest reservations * Verify guests' credit and establish how they will pay for the accommodation upon check-in * Keep record of room availability and guests' accounts using property management system * Perform simple bookkeeping activities, such as balancing receipts and revenue for the day, and perform income audit on all revenues posted * Review accounts and charges with guests during the checkout process * Contact overnight housekeeping or maintenance staff when guests report problems * Respond to inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions * Record guest comments or complaints, referring customers to managers as necessary * Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller * Perform other duties as assigned QUALIFICATIONS Minimum Qualifications: * Communicate clearly, whether in writing (e.g., giving written instructions) or verbally * Ability to communicate in English, verbal and written * Ability to work flexible hours, including weekends and holidays * A great smile, attitude and desire to work with an energetic team! Preferred Qualifications: * Experience in a hotel or resort setting. PHYSICAL REQUIREMENTS * Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift. * Must be able to move at least 20 pounds up to 5 feet high without another person's aid. * Must be able to assist guests with luggage and set up event rooms. ABOUT OUR BENEFITS Company Benefits and Perks Full Time Part Time Seasonal Medical (with company contribution) Eligible - - Dental (with company contribution) Eligible - - Vision (with company contribution) Eligible - - Paid Time Off Eligible - - 401(k) (with company match) Eligible Eligible - Sick Time Eligible Eligible - Employee Dining Discounts Eligible Eligible Eligible Employee Marketplace Discounts Eligible Eligible Eligible SCHEDULE Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.

Responsibilities

The Night Auditor manages end-of-day financial reports and property security during the overnight shift. They are responsible for guest registration, check-outs, and ensuring overall guest satisfaction as the sole front office teammate.