JOB OVERVIEW

We are seeking a detail-oriented and customer-focused Night Auditor to join our team in the hospitality industry. The Night Auditor plays a crucial role in ensuring the smooth operation of our hotel during the overnight shift. This position involves balancing accounts, providing exceptional guest services, and maintaining a welcoming environment for all guests. The ideal candidate will possess strong communication skills, be proficient in phone etiquette, and have experience in front desk operations.

REQUIREMENTS

• Previous experience in hotel or hospitality roles is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Proficiency in phone systems and excellent phone etiquette.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Ability to work independently during night shifts while managing multiple tasks efficiently.
• Strong attention to detail and organizational skills to ensure accurate financial reporting.
• High School Education or equivalent
• Flexibility to adapt to changing priorities and handle unexpected situations calmly.
• Must be available on weekends
  Join our dedicated team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the operational excellence of our hotel!
  Job Type: Part-time
  Pay: $16.00-$17.00 per hour
  Expected hours: 16 – 32 per week
  Work Location: In perso

• Perform nightly audits of all financial transactions to ensure accuracy and compliance with company policies.
• Manage front desk operations, including check-ins and check-outs, while providing excellent customer service to guests.
• Handle guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain accurate records of guest accounts and transactions using hotel management software.
• Prepare daily reports summarizing occupancy rates, revenue, and other key performance indicators.
• Ensure the front desk area is clean, organized, and welcoming for guests at all times.
• Collaborate with other hotel departments to enhance guest experiences and address any operational challenges.