Night Auditor/3rd Shift Guest Service Representative (Weekends) - Holiday I at Golder Hospitality

South Jacksonville, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

15.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Organizational Skills, Computer Systems Proficiency, Mathematical Comprehension, Communication, Customer Service, Conflict Resolution, Diplomacy, Tact, Reservation Handling, Check-In Procedures, Check-Out Procedures

Industry

Hospitality

Description

Description Holiday Inn Express & Suites Jacksonville, IL is hiring for a part time weekend Night Auditor to join our team. The Night Auditor/Overnight Guest Service Representative is the main person to interact with guests during the overnight hours. As the friendly face of the property, the hotel front desk/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. If you are a night owl, hard-working, have a positive -can-do attitude and strive to deliver exceptional customer service each day, we welcome you to join our team. Hours: 11pm-7am, Must be available weekends and holidays. What is in it for YOU? Competitive wages Personal Days Off - start earning on day 1 Bonus Plan Holiday Pay Referral program Employee discount program Some Key Areas of Responsibilities include: Assume the position of the Manager on Duty Update all files and reset the system for the following day activity. Welcome guests to the hotel and perform the check-in process. Thank guests and perform the check-out process. Answer all incoming and in-house phone calls. Assist callers with making and/or changing reservations. Assist all guests as necessary to ensure a positive experience. Perform routine daily tasks. Ability to work while standing for extended periods of time. Requirements Candidates must possess the following knowledge, skills, and abilities: Great attention to detail Thorough organizational skills, proficient in accomplishing all assigned tasks Considerable knowledge of computer systems for registration, reservations and backup systems Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels Ability to read, write, speak and understand the English language to communicate with employees and guests Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, collect accurate information and resolve conflicts when they arise Education/Experience Comparable hotel size and scope of experience preferred

Responsibilities

The Night Auditor acts as the primary overnight contact, welcoming guests, managing check-in and check-out processes, answering calls, and assisting with reservations. Key duties also include updating files, resetting systems for the next day, and assuming the role of Manager on Duty.