Night Auditor at Accor

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Night Audit, Computer Systems, Microsoft Office, Opera Cloud, Working Under Pressure, Multitasking, Issue Resolution, Communication Skills, Personal Presentation, Guest Registration, Guest Departure, Reservation Management, Overnight Operation, Safety and Security

Industry

Hospitality

Description

Company Description “Hospitality is a work of Heart” at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible. Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Located in the centre of Melbourne, ibis Budget Melbourne CBD is the perfect destination for guests to experience all that Melbourne has to offer! With our 146 guest rooms we are the basecamp four our guests urban adventures. We are currently seeking part time Night Auditor to join our team. What You’ll Be Doing Welcoming our late arrival guests and farewell to our early departures. Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property. Taking initiative to ensure positive and productive interactions with our customers. Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures. Prepare and distribute relevant reports to relevant departments. Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately. Providing efficient service for guest registration and departure by checking in and out guests as required. Maximising guest satisfaction as well as the safety and security of the property. Attending to guests' requests efficiently and effectively to ensure total customer satisfaction. Qualifications Your skills and experience include: Previous customer service experience in a Hotel environment Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required Strong communication skills and pride in personal presentation A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay Availability to work overnight shifts Valid Australian working rights Additional Information What’s In It For You Employee benefit card offering discounted rates with Accor and our partners worldwide for you and your family An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation Work alongside passionate industry professionals Be mentored by experienced Accor Hospitality professionals who want to see you succeed! Our Commitment To Diversity & Inclusion At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Apply today to start a conversation and see where your Accor career can take you Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Night Auditor is responsible for ensuring the smooth and efficient running of the hotel's overnight operation, which includes welcoming late arrivals and managing daily trading reconciliation, checking reports, and completing audits. Key duties also involve managing guest accounts, handling registration and departure processes, and maximizing guest satisfaction while maintaining property safety and security.