Night Auditor at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

40.05

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, Communication Skills, Front Office Experience, Opera Cloud Experience

Industry

Hospitality

Description

Company Description Swissôtel Sydney is a premium five-star hotel situated in the vibrant center of Sydney’s business, retail, and entertainment district. The hotel features 369 elegantly designed guest rooms and suites, offering a modern and sophisticated experience tailored to both business and leisure travelers. Guests can enjoy world-class amenities, including the award-winning Spa & Sport wellness center, a stylish restaurant and lobby bar, a fully equipped fitness center, an outdoor swimming pool, and eight cutting-edge meeting spaces including a heritage-listed ballroom that can accommodate up to 400 guests. As part of Accor’s Premium brands, Swissôtel Sydney is seeking for a Full Time Night Auditor to join our overnight team. Job Description The Role Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out Assisting guests with requests and creating memorable experiences Ensuring timely and efficient delivery of guest request during night shift such as towels, dental kit, meals, etc Support the night manager / assistant night manager in night audit closure using Ariel Robotic system Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner Qualifications What we are looking for A natural ability to authentically connect with people Excellent time management skills Previous Front Office experience is desirable Previous experience with Opera Cloud is favourable Exceptional communication skills Can work graveyard hours 11pm to 7am, 5 nights/week (full time, 38 hrs/week) Valid NSW RSA Candidates to have Full time work right in Australia Additional Information What We Offer A fun and supportive work environment with a dedicated management team Exciting career growth and development opportunities within the hotel and across the Accor group HIGA 2020 Level 3 rate: Monday to Friday $26.70/hr; Saturday $33.38/hr; Sunday $40.05; Public Holidays $60.08/hr. Late shift penalty (week days only exclude PH): $2.81/hr between 7pm to 12am; $4.22/hr between 12am to 7am.

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Responsibilities

Welcoming guests and providing efficient check-in and check-out services. Assisting with guest requests and ensuring timely delivery of services during the night shift.