Night Auditor at Accor

City of London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

14.44

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Time Management, Problem Solving, Attention to Detail, Organizational Skills, Initiative, Financial Auditing, Property Management System, Guest Assistance, Safety Monitoring, Report Generation, Reservation Handling, Food Service, Grooming, Presentation

Industry

Hospitality

Description

Company Description"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionAbout the roleAt Novotel London Blackfriars you will be reporting to the Front Office Manager and working under the direction of the Night Manager during overnight operations, the Night Auditor is an integral part of the Front Office team. As the hotel’s representative overnight, you will act on behalf of senior management, balancing guest expectations, colleague needs, and commercial outcomes while ensuring a smooth and efficient night operation.Success in this role requires strong organisational and communication skills, a keen eye for detail, and the ability to work independently. You will be responsible for completing accurate night audit processes and maintaining the integrity of the hotel’s financial and operational reporting.Key responsibilities include…At Novotel London Blackfriars, we love to bring the joy of travel and hospitality to all our guests — and that’s where you come in.Conducting end-of-day financial audits, including reconciling accounts, verifying transactions, and ensuring accuracy of financial recordsFacilitating check-in and check-out processes during overnight hours, ensuring accuracy of room charges, payments, and guest informationGenerating and distributing daily reports summarising financial transactions, room occupancy, and other relevant information for management reviewActing as the primary hotel representative overnight, ensuring the smooth operation of the hotel in the absence of senior managementAssisting guests during overnight hours, responding to enquiries, handling reservations, and supporting late-night arrivals and early departuresProactively resolving guest concerns, aiming for positive and mutually beneficial outcomesMonitoring hotel safety and security systems overnight, working alongside the hotel’s dedicated security team, responding appropriately to incidents, alarms, or emergencies, and escalating issues as requiredAssisting with the preparation or service of the night menu and ensuring guest requests for food or beverages are handled efficientlyQualificationsAbout you…Previous experience using a Property Management System (Opera Cloud desirable, but not essential)Exceptional customer service skills, communication and time management skillsA friendly and warm personality with immaculate grooming and presentationAbility to work unsupervisedA willingness to use initiative and strong problem solving skillsPossess a proactive and resourceful approach with high level of accuracy and attention to detailAdditional InformationBenefitsHourly rate: £14.44/hPension SchemeA Discount Card to be used in Accor Hotels WorldwideComplimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)Training & DevelopmentAdditional holidays with serviceInternational Development OpportunitiesAnd more: recommend a friend scheme; Employee Advisory Service"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration." Information on the processing of personal data When you submit an application to Essendi UK Hotels 1 Limited, the company processes some of your personal data to consider and manage your application.We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Night Auditor conducts end-of-day financial audits, facilitates check-in and check-out processes, and acts as the primary hotel representative overnight. They also assist guests, resolve concerns, and monitor hotel safety and security.