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Night Auditor at the Provo Marriott Hotel & Conference Center at Generation Hospitality Group LLC

Provo, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Interpersonal Skills, Customer Service, Organizational Skills, Attention to Detail, Local Area Knowledge, Microsoft Office Suite

Industry

Hospitality

Description

Description Job Summary: The Night Auditor will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout. Responsible for closing and consolidating credit cards and running reports at the end of each shift. Duties/Responsibilities: Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout. Warmly and professionally welcomes all guests. Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping. Treats requests with professionalism, tact, and a courteous manner. Ensures prompt delivery of final bills to guests. Ensures the lobby and shared areas are neat and orderly. Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events. Maintains knowledge of upcoming events, local area, and hotel offerings. Performs other related duties as assigned. Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills including dealing with difficult and rude patrons. Excellent organizational skills and attention to detail. Familiarity with local area with the ability to provide directions and maps to local attractions and destinations. Proficient with Microsoft Office Suite or related software. Education and Experience: High school diploma or equivalency required. At least one year of experience with the hotel preferred. Physical Requirements: Prolonged periods of standing at front desk and sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Responsibilities

The Night Auditor will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout. They are responsible for closing and consolidating credit cards and running reports at the end of each shift.