Night Auditor at Cabot Citrus OPCO LLC

Brooksville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

18.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Front Desk Operations, Report Generation, Administrative Duties, Interdepartmental Communication, Cash Handling, Revenue Maximization, Occupancy Forecasting, System Operation, Attention To Detail, Problem Resolution, Organizational Skills, Multi-tasking, Prioritization, Communication, Judgment

Industry

Hospitality

Description

Cabot Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana. Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings. Cabot Citrus Farms Cabot’s first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future. Position Overview As a Cabot Ambassador Night Auditor, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot’s legacy of world-leading golf destinations. You will be tasked with cleaning and perfecting the overall look and feel of the property, maintaining cleanliness and organization throughout. Your knowledge of high-end resort cleanliness and housekeeping – combined with your attentiveness, efficiency, and commitment – will ensure that Cabot Citrus Farms remains a safe, clean, presentable, and enjoyable workplace and travel destination for our team members, partners, and guests. You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot’s values and positively represent the Cabot brand, helping to set team expectations for the resort’s high standard, and acting as an ambassador and role model of exceptional service. Key Responsibilities * Tending to guests' complaints and questions and providing exceptional customer service. * Ensuring that the front desk and reception area are kept clean and organized. * Maintaining front desk office supplies and equipment. * Monitor all front desk activities including bookings, appointments, phone calls, and emails. * Generating reports for the business day * Performing administrative duties such as filing and updating records, among others, as needed. * Maintaining working relationships and communicating with all departments. * Verifying that accurate room status information is maintained and properly communicated. * Resolving guest problems quickly, efficiently, and courteously. * Updating group information. Maintaining, monitoring, and preparing group requirements. Relaying information to appropriate personnel. * Following all cash-handling, check-cashing, and credit policies. * Requiring all front office employees to wear proper uniforms at all times. * Upholding the hotel's commitment to hospitality. * Preparing performance reports related to the front office. * Maximizing room revenue and occupancy by reviewing status daily. Analyzing rate variance, monitoring credit reports, and maintaining close observation of daily house count. * Operating all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. * Preparing occupancy forecasting. * Ensuring logging and delivery of all messages, packages, and mail in a timely and professional manner. * Always ensure that you are attentive, friendly, helpful, and courteous to all guests’ managers and other employees. * Monitoring all V.I.P.'s special guests and requests. * Maintaining required parts of all front office and stationery supplies. * Reviewing daily front office work and activity reports generated by the front office manager. * Reviewing Front office logbook and Guest feedback forms daily. * Maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs. * Contribute to pre-opening responsibilities, including other duties as assigned. * Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends. Qualifications * Minimum of one year of front office or supervisory experience; preferably at a high-end resort. * High school or equivalent education required – University degree or College diploma in Hospitality Management, an asset. * Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment. * Must be self-directed, and motivated, and demonstrate exceptional customer service and interpersonal skills. * Excellent ability to communicate, concisely, and openly in all interactions (verbal and written). * Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources. * Demonstrated ability to work with maximum accuracy, efficiency, and a high degree of attention to detail. * Focus attention on guest needs, remaining calm and courteous always. * Florida Driver’s License or ability to obtain one. * Work flexible hours – weekends, evenings, and overtime as required. * Excels in a team environment. Working Conditions * Working in an outdoor environment (i.e.: sun, wind, rain), * Ascending and descending stairs and ramps. * Must be able to stand and exert well-paced mobility for long periods- up to 5 hours at a time. * Required to sit and stoop, kneel, or crouch, as well as stretch to fulfill cleaning tasks. * Use hands to handle or feel objects, tools, or controls; reach with hands and arms, repetitive motions. * Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. * Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. * Requires manual dexterity to use and operate all necessary equipment, tools, products, and supplies. Benefits We offer a comprehensive benefits package, including: * Health, Dental, and Vision Insurance * 401(k) * 10 Paid Vacation Days * 5 Paid Sick Days * 14 Company Holidays * Maternity and Paternity Leave * Complimentary Staff Lunch * Early Earned Wage Access * Golf Privileges * Employee Discount Program * And much more! Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that! If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property! Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.

Responsibilities

The Night Auditor acts as a Cabot Ambassador, responsible for maintaining the cleanliness and organization of the property while handling guest complaints and front desk activities overnight. Key duties include monitoring bookings, generating daily business reports, managing supplies, and ensuring accurate room status communication across departments.