We are searching for an experienced Hotel Night Auditor to join our team. In this role you will be ensuring the smooth operation of the property from 9:30pm to 7am.

Completes audit of daily transactions, balancing the day.
Completes the registration, check-in, and check-out procedures.
Assists guests in making payments.
Promptly answers the telephone-using positive and clear communication.
Remains calm and alert, especially during emergencies and/or heavy hotel activity.
Performs security walks throughout the premises during shift.
Fields guest complaints and inquiries, conducting thorough research to develop the most effective solution and negotiate results.
Resolving complications such as relocations or credit concerns.
Complete daily checklist and clearly communicate through daily pass on with colleagues.
Ensures wake up calls are booked accurately.