PURPOSE OF THE ROLE:

· To be accountable for delivering a fully accurate night audit
· To be an ambassador for the hotel ensuring the highest service standards are consistently delivered throughout the night shift

DUTIES AND KEY RESPONSIBILITIES:

· To help the night team in providing a warm and personal welcome for all guests arriving at night, contributing to guest satisfaction and providing a high standard of service
· To create an excellent first and lasting impression for all our guests
· To anticipate guests needs and to always exceed their expectations
· To be fully versed with all fire evacuation procedures and operating the fire panel
· To have an excellent knowledge of all hotel facilities
· To have an excellent knowledge of all reception procedures
· To oversee the night audit and cashing up of all outlets
· To check all billing is correct and take any sales ledger payments in preparation for next morning’s checkouts
· To deliver a fully accurate night audit
· To ensure all payments balance prior to night audit
· To report any issues to the Financial Controller
· To carry out fire & security walks throughout the night
· To oversee the preparation and delivery of room service orders
· To assist other departments according to night business needs
· To prepare the hotel for the next day’s business by ensuring that all public areas are immaculately presented, clean and set up for the following day
· To ensure all billing is accurate and all revenue is captured
Key Requirements Proactive approach / Attention to detail / Demonstrate initiative/ Absolute professionalism at all times / Ability to be self-motivated/ Must be minimum 18 years of age (in order to serve alcohol)
Skills and Experience Previous hotel experience / strong IT skills