Night Auditor - Delta by Marriott Fargo, ND at Hotel Equities

Fargo, North Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

20.0

Posted On

06 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Teamwork, Hospitality, Microsoft Office, Excel, Opera Software, Guest Relations, Problem Solving, Financial Reporting, Room Reservations, Concierge Services, Upselling, Room Inspections, Check-in, Check-out, Communication

Industry

Hospitality

Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently seeking an exceptional Night Auditor for the Delta Hotels by Marriott in Fargo, ND. **Shift: Overnight - 11pm-7am** **Pay: $18-$20/hr** Our team members don’t just come to work; they join a mission focused on becoming an extraordinary lodging company. In doing so, they are accepted and encouraged to grow, have fun, and develop lifelong skills. If you want to build relationships, explore your untapped talents, and make a difference every day, we encourage you to apply! As the Night Auditor, you will engage with arriving, departing, and in-house guests in a professional and courteous manner by providing accurate and timely information and services. You will respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. Your warm, knowledgeable service and helpful guidance will assure guests that they have made the right choice in staying with us. The Ideal Candidate Will Have: * 2+ years of experience in the guest services, front desk, or related professional area. * Experience delivering exceptional customer service to both guests and team members. * Demonstrated proficiency with Microsoft Office applications, with intermediate to advanced Excel skills * Prior exposure to hospitality software; experience with Opera software is a plus * A genuine interest in hospitality; a desire to make others feel welcome, comfortable, and cared for * A collaborative spirit and enjoyment of teamwork * Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards is an advantage As the Night Auditor, Your Responsibilities Will Include: * Ensuring that all end-of-day activities have been successfully executed and necessary reports are sent out. * Ensuring compliance with service and productivity standards to achieve optimal guest satisfaction. * Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference * Address and resolve all guest complaints in a timely manner, following company guidelines. * Managing room reservations, Front Office systems, and inventory of supplies. * Up-selling rooms where possible to maximize hotel revenue. * Prepare and compile financial reports, including rate and availability calendars. * Perform room inspections, which may require bending, stooping, reaching overhead, and moving throughout guest floors. * Assist with the check-in and check-out processes for guests, as well as any related guest service activities. * Carry out other duties as requested, including special requests from guests. Hotel Equities is committed to providing the best for our guests, and it all starts with offering the best for our employees. That’s why we provide a competitive compensation and benefits package for our team members who work 30 or more hours per week, which includes: Overview of our Amazing Benefits: * Medical, Dental, and Vision Insurance * Vacation and Holiday Pay * Same-Day Pay Available * Employee Assistance Programs * Opportunities for Career Growth and Manager Training Programs * Reduced Room Rates Across Our Portfolio * Third-Party Perks (such as Movie Tickets, Attractions, and More) * 401(k) Plan with Company Match * Employee Discounts * Flexible Scheduling Options * Other Voluntary Benefits (Life Insurance, Accident Insurance, etc.)

Responsibilities

As the Night Auditor, you will ensure that all end-of-day activities are executed and necessary reports are sent out while addressing and resolving guest complaints in a timely manner. You will also manage room reservations and assist with the check-in and check-out processes.