Night Auditor- Delta Guelph Conference Centre, Guelph, ON at Hotel Equities

Guelph, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

20.5

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Night Audit, Customer Service, Professionalism, Confidentiality, Reporting, Check-in Procedures, Check-out Procedures, Room Status Coordination, Reservation Creation, Rewards Program Promotion, Shift Reconciliation, Health And Safety Compliance, Multi-tasking, Communication, Math Skills, Problem-Solving

Industry

Hospitality

Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Delta Conference Centre in Guelph, ON! Night Auditor (Overnight Shift 11 PM-7 AM) Job Purpose: * Welcome guests and consistently provide friendly and attentive service * Demonstrate professionalism at all times and comply with company standards of appearance * Maintain confidentiality of guest and proprietary information * Process all Night Audit Reports as per company policy, prepare systems for the next day. * Promptly check in guests ensuring identification and credit card information matches reservation in addition to being complete and accurate * Thank guest for choosing to stay at our Hotel; let them know we appreciate their business * Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link * Coordinate with Housekeeping to track and update room status in computer system * Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information * Obtain vehicle license information and accurately record in guest’s reservation file * Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries * Communicate with other departments to ensure guest requests are resolved without delay * Create reservations providing information regarding special rates, packages and cancellation policy(s) * Promote Hotel rewards program and provide details regarding membership and benefits * Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch * Follow Health & Safety and Emergency policies and procedures * Maintain a clean and well organized work area * Ability to multi-task and work in fast paced environment * Ability to work various shifts including evenings, weekends and holidays PHYSICAL REQUIREMENTS * Lift, carry, push, pull, and place objects weighing up to 30 pounds * Standing for extended periods of time. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: * Frequently standing up behind the desk and front office areas. * Carrying or lifting items weighing up to 50 pounds / 23 kilograms. * Handling objects, products and computer equipment. * Basic computer skills to operate various property management and reservations systems, etc. Other: * The pay range for this position is $19.50-$20.50 per hour, based on experience and qualifications. * Being passionate about people and service. * Strong communication skills are essential when interacting with guests and employees. * Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. * Basic math skills are used frequently when handling cash or credit. * Problem-solving, reasoning, motivating, and training abilities are often used. * Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: * Team Driven and Values Based Culture * Medical/Dental/Vision * Vacation Pay * Daily Pay Available * Career Growth Opportunities * Reduced Room Rates throughout the portfolio * Third Party Perks (Movie Tickets, Attractions, Other) * Employee assistance program * Employee discount

Responsibilities

The Night Auditor is responsible for welcoming guests, providing attentive service, and processing all Night Audit Reports according to company policy, which includes preparing systems for the next day's operations. Key duties also involve accurately processing guest check-ins and check-outs, handling payments, coordinating with Housekeeping, and managing incoming communications.