Job Title/Classification: Night Auditor
Department: Front Office
FLSA STATUS: Nonexempt
REPORTS TO: Front Office Manager
Position Description
The Night Auditor is responsible for overseeing the front desk operations during the overnight shift (typically 11pm-7am), ensuring smooth and efficient service for guests while performing Night Audit duties. Primary responsibilities include registering guests, handling reservations, preparing daily reports, balancing transactions, and conducting security walks. The Night Auditor greets guests, registers them upon arrival, and provides exceptional service throughout their stay, ensuring all guest accounts are settled upon checkout. Additionally, the role includes handling guest inquiries, operating the hotel’s phone system, and providing concierge services. The Night Auditor also ensures maximum room revenue and occupancy while maintaining accurate financial records. Weekend and overnight shifts are required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Essential Duties & Responsibilities:

• Initiate and complete the End of Day process, including running all required reports (e.g., Food & Beverage audits).
• Complete the Night Audit checklist daily, ensuring all computer procedures are accurately followed.
• Balance the day’s work, including revenue from movies, phone charges, valet laundry, and paperwork from desk agents and servers.
• Handle guest check-ins and check-outs efficiently, providing courteous service during non-traditional hours.
• Greet and welcome guests at the Front Desk, maintaining a warm and professional demeanor.
• Resolve guest concerns promptly, courteously, and effectively to ensure guest satisfaction.
• Maintain accurate room status information and ensure it is properly communicated to the appropriate departments.
• Operate the Front Desk computer system, manage night reports, and ensure data integrity.
• Maintain cashier responsibilities, process payments, and reconcile shifts in accordance with hotel standards.
• Verify all reservations, rates, packages, promotions, and restricted dates during guest inquiries and check-ins.
• Respond to guest inquiries about hotel services, facilities, and hours of operation.
• Provide accurate information on local attractions, transportation, dining, and entertainment options.
• Ensure the Midnight House Attendant completes required property checks to secure all hotel areas (property-specific).
• Ensure proper logging and timely delivery of guest messages, mail, and packages.
• Assist with guest deliveries, including luggage, newspapers, or special requests.
• Follow all safety and emergency procedures per hotel guidelines.
• Use proper two-way radio etiquette when communicating with hotel associates.
• Comply with all hotel policies, standards, and operational regulations.
• Maintain high standards of personal appearance and grooming, in line with brand uniform and name tag policies.
• Establish and maintain strong communication and cooperation with all hotel departments.
• Attend required management meetings and perform additional duties as assigned.
• Maintain regular and punctual attendance, according to hotel scheduling needs.

Work Environment
This role is an onsite position and requires the employee to perform their work duties at the job site location. The employee will be exposed to typical equipment and temperatures found in a front office setting of a hotel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Education And/or Experience:

• At least one year of experience in a hotel or related field is preferred.
• Energetic, positive attitude with a strong commitment to delivering exceptional guest service.
• Proven ability to multitask, remain detail-oriented, and effectively resolve issues for both guests and internal teams.
• Excellent listening and communication skills, with the ability to clearly understand and address concerns from guests and colleagues.
• Skilled in handling financial data, performing basic arithmetic, and executing cash-handling and accounting procedures accurately.
• Capable of reading and interpreting safety rules, maintenance instructions, and procedural manuals; able to write routine reports and business correspondence.
• Strong deductive reasoning skills with the ability to follow written, verbal, or diagram-based instructions.
• Effective problem-solving abilities in standardized situations involving concrete variables.
• Proficient in Microsoft Office Suite and comfortable with hotel management systems and software.

• Initiate and complete the End of Day process, including running all required reports (e.g., Food & Beverage audits).
• Complete the Night Audit checklist daily, ensuring all computer procedures are accurately followed.
• Balance the day’s work, including revenue from movies, phone charges, valet laundry, and paperwork from desk agents and servers.
• Handle guest check-ins and check-outs efficiently, providing courteous service during non-traditional hours.
• Greet and welcome guests at the Front Desk, maintaining a warm and professional demeanor.
• Resolve guest concerns promptly, courteously, and effectively to ensure guest satisfaction.
• Maintain accurate room status information and ensure it is properly communicated to the appropriate departments.
• Operate the Front Desk computer system, manage night reports, and ensure data integrity.
• Maintain cashier responsibilities, process payments, and reconcile shifts in accordance with hotel standards.
• Verify all reservations, rates, packages, promotions, and restricted dates during guest inquiries and check-ins.
• Respond to guest inquiries about hotel services, facilities, and hours of operation.
• Provide accurate information on local attractions, transportation, dining, and entertainment options.
• Ensure the Midnight House Attendant completes required property checks to secure all hotel areas (property-specific).
• Ensure proper logging and timely delivery of guest messages, mail, and packages.
• Assist with guest deliveries, including luggage, newspapers, or special requests.
• Follow all safety and emergency procedures per hotel guidelines.
• Use proper two-way radio etiquette when communicating with hotel associates.
• Comply with all hotel policies, standards, and operational regulations.
• Maintain high standards of personal appearance and grooming, in line with brand uniform and name tag policies.
• Establish and maintain strong communication and cooperation with all hotel departments.
• Attend required management meetings and perform additional duties as assigned.
• Maintain regular and punctual attendance, according to hotel scheduling needs