POSITION OVERVIEW

DoubleTree by Hilton is a busy 490 rooms award winning hotel located in the heart of downtown Toronto near the City Hall. We strive to deliver great individualized and uncompromising service to every hotel guest that passes through our doors. We are currently looking for experienced Night Auditor with a service oriented and caring attitude, sophistication and a genuine smile that creates a warm, welcoming environment for our guests, to join our Night Audit office team.

JOB DESCRIPTION

Accurately balances all hotel income and expenses for a 24-hour hotel operating period.

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent plus some customer service experience. Some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
· Carrying or lifting items weighing up to 50 pounds
· Moving about the public areas
· Communicating with other Employees and Guests of the Hotel
· Handling objects, products and computer equipment
· Bending, stooping, kneeling

Other:

• Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.
• Basic mathematical skills are used frequently.
• Basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel.
• May be required to work nights, weekends and/or holidays

• Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
• Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Act as hotel system liaison during night hours. Call in and open tickets with OnQ, or System Support during the overnight hours if a system fails or issues occur.
• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
  · Promote teamwork and quality service through daily communications and coordination with other departments.
  · Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards