OVERVIEW

We are seeking a dedicated and friendly Night Auditor/Front Desk Agent to join our team. This role is essential in creating a welcoming atmosphere for our guests while ensuring smooth operations at the front desk. The ideal candidate will possess excellent customer service skills, a strong attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment. Experience in hospitality or hotel settings is preferred.

SKILLS

• Previous Hotel Night Audit and Guest Service experience .
• Knowledge of hospitality industry standards and practices
• 1+ years of accounting/related experience required
• Strong customer service skills with a focus on guest satisfaction.
• Excellent communication skills, both verbal and written.
• Ability to work independently during night shifts while maintaining attention to detail.
• Must be able to handle cash transactions accurately and responsibly.
• Exceptionally detailed oriented and well organized
• Proficient in MS Office & Outlook
  Join our team and be part of creating memorable experiences for our guests!
  Job Type: Full-time
  Pay: From $21.00 per hour
  Expected hours: 40 per week

Benefits:

• Extended health care
• Store discount

Ability to commute/relocate:

• North Vancouver, BC V7M 3K7: reliably commute or plan to relocate before starting work (required)

Experience:

• night audit: 1 year (preferred)
• hotel front desk: 1 year (preferred)

Work Location: In perso

• Greet guests upon arrival and provide exceptional customer service throughout their stay
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information
• Handle guest inquiries, requests, and complaints with professionalism and courtesy
• Operate multi-line phone systems to answer calls promptly and direct them as needed
• Maintain an organized front desk area, including managing reservations and updating guest records
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
• Provide information about hotel amenities, local attractions, and services available to guests
• Assist with billing inquiries and process payments accurately