JOB SUMMARY

We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

SKILLS

• Proficiency in phone systems and strong phone etiquette.
• Experience in guest services and guest relations within the hospitality industry.
• Knowledge of hotel management practices is preferred.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Strong organizational skills and attention to detail.
• Ability to work well under pressure while maintaining a positive attitude.
• Familiarity with night audit processes is beneficial but not mandatory.
  Join our team as a Front Desk Agent to provide outstanding service while creating memorable experiences for our guests!
  Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Night shift
• Overnight shift

Ability to Commute:

• Elkin, NC 28621 (Required)

Ability to Relocate:

• Elkin, NC 28621: Relocate before starting work (Required)

Work Location: In perso

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Answer phone calls promptly, utilizing excellent phone etiquette.
• Handle guest inquiries and resolve any issues or concerns with professionalism.
• Maintain accurate records of guest information and reservations.
• Assist with night audit duties as required.
• Provide information about hotel amenities, services, and local attractions.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Uphold high standards of guest services and hospitality management.