JOB SUMMARY

We are seeking a dedicated and enthusiastic Night Audit Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess a strong background in hospitality and demonstrate excellent customer service skills. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience.

EXPERIENCE

• Previous experience in hotel hospitality or front desk operations is preferred.
• Strong background in customer service within the hospitality industry is essential.
• Bilingual or multilingual skills are highly desirable to cater to diverse clientele.
• Familiarity with night audit procedures is an advantage.
• Excellent phone etiquette and proficiency in handling multi-line phone systems are required.
• A passion for providing outstanding guest services in a resort or hotel setting is essential. Join our team as a Front Desk Agent where your contributions will directly impact our guests’ experiences!
  Job Types: Full-time, Part-time
  Pay: $14.00 - $15.00 per hour
  Expected hours: 16 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage the front desk operations, including checking guests in and out efficiently.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain accurate records of guest information and reservations using multi-line phone systems.
• Assist with night audit duties as required, ensuring all financial transactions are processed accurately.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
• Uphold high standards of cleanliness and organization at the front desk area.
• Support guest relations by fostering a welcoming environment for all visitors.