Night Auditor Full Time at AutoCamp Hospitality Group

Falmouth, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

21.0

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Registration, Accommodation Assignment, Check-in, Check-out, Reservation Management, Billing Discrepancies Resolution, Customer Service, Problem Solving, Attention To Detail, Relational Skills, Cloud Based Applications, Google Suite

Industry

Hospitality

Description

Description Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure. AutoCamp is seeking a Front Desk Night Auditor to be responsible for front desk duties during the overnight shift and completing audit procedures on a nightly basis. AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world’s top outdoor destinations – we call it Outdoor Hospitality. Sound good? We’d love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too. Requirements ESSENTIAL RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO: Greet and welcome guests by speaking in a warm, friendly and courteous manner. Support guests with registration and accommodation assignments, helping with special requests when needed and possible. Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp’s policies. Collect and distributes messages for guests. Pre-register, block and take reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies. Resolve guest complaints and assists with inquiries that relate to Autocamp’s services, events, directions, local attractions, etc. Assist in solving billing discrepancies. Perform cancellations according to procedures. Follow through and complete Supervisor’s checklist by end of shift. Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor. Attend department meetings. Perform any other duties as requested by Supervisor. DESIRED SKILLS AND EXPERIENCE Ability and Comfort in Working with Cloud Based Applications Preferred: Knowledge of Google Suite products. Preferred: Customer service background. EDUCATIONAL REQUIREMENTS AND PREFERENCES No educational requirement. Preferred: College degree in hospitality, business administration or similar. THE RIGHT PERSON WILL…. Strong Relational Skills Thoroughness and an Attention to Detail Excellent and Attentive Customer Service Must be a MacGyver, and able to find solutions when issues arise.

Responsibilities

The Night Auditor is responsible for performing front desk duties during the overnight shift, including greeting and welcoming guests, managing registration and accommodation assignments, and handling check-ins/check-outs efficiently. This role also requires completing nightly audit procedures, resolving guest complaints and billing discrepancies, and ensuring proper shift handover.