Night Auditor (Full Time) at IHG Career

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounting, Mathematics, Computer Literacy, PMS Software, Verbal Communication, Listening Skills, Customer Service, Hotel Operations, Interpersonal Skills, Task Management, Flexibility, Driving, Auditing, Payment Processing, Safety Procedures, Emergency Equipment Use

Industry

Hospitality

Description

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane offers 319 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike. InterContinental Brisbane is looking for a Full Time Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our overnight shifts. This is a part-time role working overnights, generally from 11pm to 7am. Your day to day Every day is different, but you’ll mostly be: * Processing payments including room charges, debit and credit, in accordance with established procedures * Checking guests in, out and managing any wake-up call requests * Answering phones and looking after our overnight guest queries * Running night audit property management systems or manual equivalents * Performing other duties such as concierge services and special guest requests * Use other safety, emergency equipment, plant materials tools and substances provided in the workplace as directed or as required in safety procedures * Cooperate and partner with management in the implementation of workplace health, safety and wellbeing related initiatives What we need from you: * Accounting and mathematics skills for accurate auditing and payment processing * Computer literacy, including familiarity with PMS software * Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and colleagues * Customer service experience * Knowledge of hotel operations, offers and the local area * Strong interpersonal and communication skills and the ability to manage multiple tasks and conflicting deadlines required. * Flexibility - working, weekends and public holidays are all part of the job * Full working rights in Australia without restrictions * Valid open driver’s license (ability to drive automatic and manual vehicles) What we offer You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey: * Free meals on shift * Complimentary dry cleaning of duty attire * Paid birthday leave - hip hip hooray! * Proactive paid wellness and mental health days * Some of the best colleague discounts across our IHG hotels for accommodation * A massive colleague discounts platform for all your favourite brands and retailers * Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG. What you can expect from us Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, but you’ll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our ever-growing global family

Responsibilities

The Night Auditor will primarily be responsible for providing customer service support, balancing the books, and executing essential accounting tasks during overnight shifts, generally from 11 PM to 7 AM. Key duties include processing payments, managing guest check-ins/check-outs, handling wake-up calls, answering phones, and running night audit procedures on property management systems.