GUEST EXPERIENCE

• Assist with greeting guests, answering inquiries & requests, checking in and checking out.
• Greet guests while assisting with guest registration, room assignment, accommodating special requests, and answering inquiries & requests.
• Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings).
• Assist all guests with problems and questions as required. Ensure that all guest problems are resolved effectively using the “Guest Response Program” procedures.
• Be knowledgeable about o Marriott Bonvoy and other frequent traveler programs o Guest rooms, locations, amenities, features, and all other services offered by the hotel o Daily hotel operations, check daily event sheet, and bulletin boards and be up-to-date with all changes, new products and events o The city, the local area, attractions and services to provide the guests with all requested information.
• Know how to follow all hospitality guidelines.
• Handle mail and messages properly and on a confidential basis.
• Ensure the cleanliness of the front desk and back-office area at all times.
• Utilize spare time for cleaning. Keep computer equipment clean at all times.
• Strive to keep current on changing responsibilities in the daily operation of the department.

EDUCATION AND EXPERIENCE

• Previous accounting background preferred.
• Previous experiences as a Guest Service Agent or Night Auditor a definite asset.
• Certificate or Diploma in Hotel Management preferred

SKILLS AND ABILITIES

• Excellent communication skills in both official languages (English and French) required.
• Superior service excellence skills to exceed guest’s expectations.
• Competence in handling cash and credit card transactions.
• Basic knowledge of computers and database software programs.
• Able to work a flexible schedule (weekdays, evening, weekends, holidays).
• Able to work in a fast paced environment.
• Must have good attention to detail.
• Must be a team player.