This position will include two overnight shifts per week, with some early morning and day-time shifts possible.

JOB SUMMARY

We are looking for a friendly and professional Front Desk Agent to join our team at Homewood Suites by Hilton Horsham. As a Front Desk Agent, you will be responsible for providing our guests with a warm and welcoming experience from the moment they arrive until they depart. You will also be responsible for handling a variety of tasks, including check-in and check-out, managing reservations, and answering guest inquiries.

QUALIFICATIONS

• High school diploma or equivalent
• Previous customer service experience
• Hotel experience preferred
• Strong written and verbal communication skills
• Positive attitude and a willingness to learn
• Ability to work independently and as part of a team
• Ability to multitask and handle multiple tasks simultaneously
• Ability to stand and walk for extended periods of time
• Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs

• Greet and welcome guests in a warm and friendly manner
• Check in and check out guests
• Booking and managing reservations
• Answer guest inquiries about hotel amenities, rates, and policies
• Provide information about the local area
• Process payments
• Maintain a clean and organized front desk area
• Handle guest complaints and resolve issues in a timely and professional manner
• Work collaboratively with other hotel staff to ensure a positive guest experience
• Stocking of the hotel convenience market