Night Auditor/Guest Service Agent at Peachtree Group Hospitality Management

, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

16.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Night Audit, Guest Service, Front Desk Operations, Cash Handling, Reservation Management, Customer Service, Security Awareness, Communication, Problem Solving, Report Preparation, Room Inventory Management

Industry

Hospitality

Description

The Night Auditor is responsible for conduct all nightly audit-related duties while providing guest service at the hotel's front desk. Audit responsibilities balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions * Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment. * Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift. * Check the front desk log for problems, special requests, etc. * Greets, registers, and assigns rooms to guests. * Process guest registrations, including collecting payment. * Prepare express checkout folios. * Maintain room status inventory. * Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff. * Maintain and clean the lobby and bathroom as needed. * Communicates all information to the following shift to ensure a smooth transition. * Works closely with all hotel departments to ensure the highest quality of customer service. * Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features. * Responsible for completing all required shift paperwork, and night audit reports daily. * Performs other duties as assigned by management. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Responsibilities

The Night Auditor performs all nightly audit duties, including balancing, paperwork, and shift reports, while simultaneously providing guest service such as check-in/check-out and answering inquiries. Responsibilities also include maintaining cash drawer accuracy, cleaning the lobby, and ensuring smooth shift transitions.