SKILL REQUIREMENTS:

• Excellent written and oral communication skills.
• Exceptional organizational skills.
• Professional telephone etiquette.
• Able to handle and solve customer related concerns and report them to a supervisor, as necessary.

• Answer and direct calls appropriately.
• Process and confirm room reservations.
• Greet, register, and assign rooms to arriving guests.
• Present statements of charges to departing guests and receive payments.
• Perform daily reporting using computerized and manual systems.
• Answer enquiries regarding guest services.
• Process guest registrations through e-mail, telephone, or in-person.
• Ensure work areas are stocked and equipment is kept functional.
• Reconcile online reservations daily.