OVERVIEW:

The Night Auditor is crucial for the hotel’s smooth operation during the overnight shift, from 11 PM to 7 AM. This role involves managing front desk operations, conducting nightly audits, and delivering exceptional customer service. The ideal candidate should have a strong background in hospitality management and excellent communication skills to enhance guest experiences.

SKILLS:

• Strong background in hospitality management with experience in hotel or resort settings.
• Proficiency in night audit procedures and financial reporting.
• Excellent customer service skills with a focus on guest relations.
• Ability to communicate effectively in multiple languages; bilingual or multilingual candidates are preferred.
• Familiarity with front desk operations and phone etiquette.
• Strong organizational skills with attention to detail in managing records and reports.
• Ability to work independently during overnight shifts while maintaining a proactive approach to guest needs.
• This position is ideal for individuals passionate about providing outstanding hospitality experiences and thriving in a dynamic environment.

Essential Job Functions:

• Represent Holiday Inn Express to the customer in a manner that promotes customer loyalty and provides exceptional service.
• Access all functions of a computer system following established procedures and standards.
• Answer the telephone with appropriate greetings and good manners.
• Foster positive guest relations in person and through phone calls.
• Maintain basic knowledge of room rates, types, locations, promotions, and walk-ins.
• Process guest check-ins efficiently using established procedures and verify registration cards for accurate information.
• Maintain open and concise communication with the front office supervisor/manager regarding all guests.
• Understand reservation codes, field inputs, and special trace information.

Abilities and Requirements:

• High school diploma.
• Strong interpersonal skills and a preference for working with people in a service environment.
• Reliability and consistent attendance.
• Experience with computer data entry.
• Ability to stand for extended periods.
• Focus on guests’ needs while maintaining a calm and courteous demeanor.
• Excellent problem-solving, decision-making, and clarity of thought.

Job Type: Full-time
Pay: From $16.00 per hour

Benefits:

• Employee discount

Work Location: In perso

• Conduct nightly audits of financial transactions for accuracy in reporting.
• Manage front desk operations, including check-ins and check-outs, while maintaining a welcoming atmosphere.
• Address guest inquiries and resolve issues during the night shift.
• Maintain accurate records of room availability and reservations.
• Provide information about hotel services, local attractions, and amenities to guests.
• Operate multi-line phone systems efficiently for prompt responses to calls.
• Collaborate with other departments for seamless guest services and satisfaction.
• Uphold high standards of hospitality and professionalism at all times.
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