GENERAL DESCRIPTION:

A night auditor has two main responsibilities: provide a great guest experience for guests during the overnight hours and balance financial reports from the previous day’s activities for financial reporting and reconciling.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• High school diploma
• Computer literacy, math skills, and knowledge of word processing software
• Keen attention to detail and motivation to work night shifts
• Guest service experience

PREFERRED SKILLS:

• Excellent interpersonal skills
• Strong organizational skills and ability to identify errors in records
• Ability to handle stressful situations calmly and effectively
• Ability to multitask
• Strong written and verbal communication skills
• Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry is considered an asset
• Certificate or diploma in hospitality is considered an asset

• Maintain an inventory of vacancies, reservations and room assignments
• Reconcile the days transactions
• Provide next day reports for the hotel
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Enforce policies and procedures regarding persons on property, reporting any concerns to hotel management
• Liaise and communicate positively with guests, colleagues, and vendors
• Comply with company and departmental rules and regulations
• Process guests’ departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Handle wake-up calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• Follow all necessary health and safety protocols
• Address complaints, glitches and/or requests in a friendly and professional manner, ensuring that all are resolved or addressed with the proper manager
• Other duties as required