COMPUTER AND TECHNOLOGY KNOWLEDGE

• Central reservation system (CRS)
• Internet

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Process guests’ departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Answer telephone and relay telephone calls and messages
• Perform reception and clerical duties