JOB OVERVIEW

We are seeking a dedicated and detail-oriented Night Auditor to join our team at a premier hotel. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position requires a blend of hospitality management skills, customer service excellence, and attention to detail. The ideal candidate will be responsible for managing front desk operations, performing night audits, and providing exceptional guest services.

EXPERIENCE

• Previous experience in hospitality management or hotel management is preferred.
• Familiarity with night audit processes is a plus.
• Strong customer service skills with a focus on guest satisfaction.
• Bilingual or multilingual capabilities are highly desirable for effective communication with diverse guests.
• Proficiency in front desk operations and guest services within a resort or hotel environment.
• Excellent phone etiquette and experience handling multi-line phone systems. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift. We look forward to welcoming you aboard!
  Job Type: Part-time
  Pay: $16.00 - $17.00 per hour
  Expected hours: 16 – 30 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In perso

• Conduct nightly audits of financial transactions to ensure accuracy and compliance with hotel policies.
• Manage front desk operations, including check-ins and check-outs, while maintaining a welcoming atmosphere.
• Provide outstanding customer service by addressing guest inquiries and resolving any issues that arise during the night shift.
• Utilize multi-line phone systems to handle incoming calls efficiently and professionally.
• Maintain accurate records of guest accounts and transactions in the hotel management system.
• Collaborate with other departments to ensure seamless communication and guest satisfaction.
• Assist with guest relations by providing information about hotel amenities, local attractions, and services.
• Ensure the security of the hotel premises during overnight hours.