Night Auditor (M/F/NB) at Accor

Zurich, Zurich, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Night Audit, Operations Oversight, Guest Experience, Problem Solving, Safety Procedures, Communication, Administrative Tasks, Reporting, Feedback Gathering, Integrity, Professionalism, Confidentiality, Teamwork, Customer Service

Industry

Hospitality

Description

Company Description Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. ------------------------------ Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. Job Description Join the lively team at Mama Shelter Zürich as our Night Auditor! 🌙✨ You’ll be the guardian of the night, ensuring everything runs smoothly while our guests enjoy a cozy, peaceful stay. Let’s make the nighttime magical together! 🌙✨🏨 THE MISSION? Nighttime Superstar: Oversee nightly operations, making sure everything is in tip-top shape for our guests! 🛌🌟 Guest Experience Hero: Be the go-to person for guests during the night, addressing their needs and ensuring their comfort! 🤗🌙 Problem Solver Extraordinaire: Handle any issues that pop up with a calm and cheerful demeanor—turn challenges into solutions! 🔧💪 Safety Keeper: Ensure the safety and security of guests and staff by following protocols and conducting regular checks! 🚨🛡️ Communication Champion: Collaborate with the day team to keep everyone in the loop, sharing any important updates! 📞🤝 Administrative Ace: Manage night audit processes, handle reports, and keep everything organized and running smoothly! 📊🗂️ Feedback Listener: Gather guest feedback during the night and share insights to help us improve our service! 📝✨ Ready to light up the night at Mama Shelter Zürich? We can't wait to hear from you! Let’s create magical nighttime moments together! 🌙✨ Qualifications MADE FOR YOU? ONLY IF… You’re the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky. 💪 You’re as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest. 🌟 Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here! 🔍 You own your oops moments: Mistakes happen – you own them, learn from them, and help the team avoid them next time. 🙌 Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts. ⚖️ You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault. 🗝️ YOUR LITTLE EXTRAS : You always follow through: When you commit, you deliver. Every time. 🚀 Team player (and solo star): Whether you’re working with the squad or flying solo, you nail it. 👥🌟 Your vibe is positive & approachable: You’ve got that energy that lifts the room, for both your colleagues and guests. 😊 You know your people: You take the time to get to know your teammates and our guests. Relationships matter. 💬 You’ve got everyone’s back: We’re all in this together – one big family making magic happen. 🤝✨ Additional Information We’re sure you know the beat🎶: 1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm. Chorus: After the successful telephone interview, we will see you at Mama, be ready! (chorus x2 depending on the position) Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Night Auditor will oversee all nightly operations, ensuring everything runs smoothly and acting as the primary contact for guests to address their needs and comfort throughout the night. This role also involves handling night audit processes, administrative tasks, maintaining safety protocols, and communicating updates to the day team.