ADDITIONAL INFORMATION

Job Number25142250
Job CategoryFinance & Accounting
LocationSt. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2AR
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

As a Night Auditor at St. Pancras you look after this extraordinary hotel through the night. You are responsible for guest check-ins, operate telephoning the telephone switchboard station. Respond to and resolve guest requests, run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Responsibilities: Here’s what your journey with us entails

• Knowledge of hotel rates, daily selling strategy, discounts and handling of reservation queries
• Serving guests by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott
• Ensuring the accuracy and completion of all folios, room changes and credit approval
• Ensuring a quick, efficient and friendly check in and departure of all guests.
• Complying with unit cash handling and credit policies and procedures
• Understanding the banking and change order procedure
• Being responsible for all payment transactions on the shift and to report any discrepancies
• Completing daily checklist tasks
• Providing information to guests about outlets, staff and services, including hours of operation, room locations, types of room and room rates
• Complying with the room selling strategies, cancellation procedures and walk procedures
• Operating the switchboard and dealing with messages and enquiries when required, in an efficient and professional manner
• Being fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy

QUALIFICATIONS:

• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Previous experience in a luxury hotel environment is preferred.

• Knowledge of hotel rates, daily selling strategy, discounts and handling of reservation queries
• Serving guests by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott
• Ensuring the accuracy and completion of all folios, room changes and credit approval
• Ensuring a quick, efficient and friendly check in and departure of all guests.
• Complying with unit cash handling and credit policies and procedures
• Understanding the banking and change order procedure
• Being responsible for all payment transactions on the shift and to report any discrepancies
• Completing daily checklist tasks
• Providing information to guests about outlets, staff and services, including hours of operation, room locations, types of room and room rates
• Complying with the room selling strategies, cancellation procedures and walk procedures
• Operating the switchboard and dealing with messages and enquiries when required, in an efficient and professional manner
• Being fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Polic