Join our growing team at Cleveland’s new apartment hotel! The Roost Apartment Hotel is a luxury 62-room hotel located in the heart of downtown Cleveland, just steps away from shopping, dining, nightlife, and more. We are searching for a passionate candidate to join our overnight team so we can provide top-notch hospitality to our guests. This is a full-time position with overnight hours from 11PM-7AM.

JOB DESCRIPTION

• Manage online, phone, and in-person room reservations
• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
• Take payment from customers
• Respond to guest feedback in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
• Assist customers with the planning of special events
• Arrange specialized services for VIP customers

REQUIREMENTS

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations with minimum supervision.
• Must be effective at listening, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Be able to work overnight hours

Please refer the Job description for details