Night Auditor at Minor International

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Contact, Night Audit, Reservations Handling, Issue Resolution, Financial Reconciliation, Account Verification, Payment Processing, Report Distribution, Attention To Detail, Time Management, Problem Solving, Professionalism, Integrity, Initiative, Customer Service

Industry

Hospitality

Description

Company Description NH Hotels offers trustworthy experiences based on three main pillars: value for money, the best location to connect with the city, and service with a human touch. NH Hotels’ remarkable products and services meet the expectations of the guests looking for functional urban hotels with a natural and fresh style and friendly service that makes the experience both surprising and enjoyable. Job Description KEY DUTIES AND RESPONSIBILITIES Please note that this is not an exhaustive list of everything that needs to be done. NH Hotels employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: To be a main point of guest contact during the night hours of operation. Monitor late night arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honored, or dealt with as quickly and smoothly as possible. Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. Complete the night audit in line with the standards and procedures of the hotel. Distribute all required reports to the departments concerned. Oversee all the postings from the day shift and correct it where needed. Check all the guest balances and confirm that authorized limits cover estimated guest expenses. Oversee the method of payment in every guest account and correct it where applicable. Check the routing instruction for all guest account and modify where applicable. Ensure all the back-up documents for next day departure are ready for review. Reconcile outlet banking and summary sheets in each area. Submit housekeeping and cleaning requests as required. Attend training sessions as required. HOW YOU CAN SUCCEED IN THIS ROLE Within NH Hotels, the top-performing people who do this job always demonstrate the following attitude: Working with Others: They always try to anticipate and exceed the needs of customers and colleagues They use their own initiative and good judgement to solve problems in a calm and efficient way They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team They act with personal professionalism and integrity at all times Taking Responsibility: They always conduct business honestly and fairly. They keep sensitive information confidential. They can prioritise their workload effectively and be organised and structured at work They manage their time and pay attention to detail. They know their jobs, and are able to work without close supervision. They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy. Delivering Results: They are committed to meeting and exceeding all performance standards They constantly look to develop their own professional skills and abilities They perform job tasks in line with established policies and procedures They always try to provide a top-quality experience to all our guests. Qualifications Diploma in Hospitality or Equivalent 2 Years Expirience Company Location: NH Johannesburg Sandton

Responsibilities

The Night Auditor serves as the main point of contact for guests during night operations, managing late arrivals, ensuring reservations are honored, and addressing guest satisfaction issues promptly. Key duties also involve completing the night audit, reconciling accounts, verifying balances and payments, and preparing necessary reports for the next day's operations.