Night Auditor / Night Manager Full Time at Accor

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

26.7

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Night Audit, Guest Service, Reception, Financial Reporting, Attention to Detail, Communication Skills, Computer Literacy, Team Support, Problem Solving, Personalized Service, Calm Under Pressure, Presentation Skills, Leadership Skills, Safety and Security, Operational Role, Customer Experience

Industry

Hospitality

Description

Company Description Hospitality is a Work of Heart at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible. Batman's Hill on Collins is a 4-star Accor hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station with easy access to public transport. Along with 190 guest rooms, we offer our guests and visitors a restaurant, lounge bar, in-room dining, and a fully equipped conference centre with multiple function spaces. In this part-time role, you will primarily perform the night auditing process, ensuring all guest accounts, revenue postings, and reports are accurate. You will also be taking care of the Reception area, creating a warm and welcoming experience for all our guests, answering questions, and providing assistance. You will be supporting the Night Manager in maintaining the safety and security of guests, staff, and the property, and ensuring all our guests have a great experience in our hotel. If you want to grow your career, there are opportunities for you to learn the duties of the Night Manager, with the potential to take on Night Manager shifts in the future. This is a wonderful opportunity to join the Accor group and to develop your operational and leadership skills in a supportive hotel environment, where your attention to detail, friendly personality and team support will be highly valued. Job Description Conduct night audit procedures, including reconciling daily revenue, verifying guest accounts, and preparing audit reports. Welcome late arrivals and farewell early departures, ensuring a smooth and personalised guest experience. Respond promptly to guest requests and enquiries, delivering solutions with professionalism and warmth. Coordinate with our Front Office day team and other departments to ensure seamless overnight operations. Provide an effective handover at the start and end of each shift. Work closely with the Night Manager maintaining safety and security of our guests, team members and the property. Qualifications Previous experience as a Night Auditor or in a similar operational role within a hotel environment is preferred. However, if you are a quick learner, detail oriented and with a background in financial reporting, we would love to hear from you. Previous Front Office hotel experience is desirable. Calm, confident, and composed under pressure. Enthusiasm for connecting with guests and delivering personalised service. Exceptional presentation, grooming, and communication skills. High level of computer literacy; RMS experience preferred but not essential Availability to work between two and four overnight shifts per week commencing at 11:00pm Additional Information This is a full time role and candidates must have full working rights in Australia to be considered. We offer award rates of $26.70 per hour plus applicable penalty rates. We are unable to provide sponsorship for this role. At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. With Accor you will enjoy a wide range of benefits from your first day, including: Access to excellent benefits, including worldwide accommodation and food & beverage discounts, shopping discounts, confidential employee assistance program, and discounted health insurance. Work location in the CBD, right opposite Southern Cross Station Career development and learning opportunities with Australia’s largest hospitality group, including industry-leading training through Accor’s Learn Your Way platform. Being part of a welcoming and supportive hotel team where your contributions are valued. Become an Accor Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun! Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Accor - Careers - Our Philosophy Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

Conduct night audit procedures, ensuring accuracy in guest accounts and revenue postings. Welcome guests and respond to their requests, coordinating with the Front Office team for seamless operations.