CALLING ALL NIGHT OWLS!

We’re looking for someone who enjoys working on their own and can step up to the challenge of a job that gives you the chance to make your own decisions. You’ll need to be a dedicated problem solver with exceptional customer service skills, that can handle guest emergencies and queries.

REQUIREMENTS:

• Previous experience of overnight shifts in a Customer Success or Hospitality role
• Fiercely client-centric in your approach
• Professional verbal/written communication skills
• Comfort in independent problem solving
• Thrives in a fast paced, ever-changing, and sometimes challenging environment
• Full and clean UK Driving License desirable, though not necessary

• Liaising directly with our guests in-person, via email and over the phone to create a truly differentiated first impression of Portland Brown
• Travelling to and inspecting our apartments prior to guest arrival and following check-out
• Troubleshooting minor maintenance and technology issues (e.g. light bulb replacements or Wi-Fi connectivity)
• Owning and co-ordinating the successful resolution of all ’out of hours’ guest enquiries, recording details accurately on our CRM systems
• Preparing a comprehensive handover for the following days team members