NIGHT AUDITOR- FAIRFIELD INN & SUITES BY MARRIOTT KELOWNA

Would you consider yourself a Night Owl? Exciting news! A fantastic job opportunity as a Night Auditor has just opened up in Kelowna at the Fairfield Inn & Suites by Marriott Kelowna!
As a Night Auditor, you are accountable for balancing and closing the day’s business accurately and timely, preparing the hotel for the next day’s operation, and ensuring all our guests and employees’ safety. You have the authority to exceed guest expectations and create a lasting positive impression on each guest. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable. This position will include the night shift any day of the week or weekend and the occasional day shift or afternoon or evening shift if needed.
The successful candidate should be focused on providing professional service and creating a memorable stay through personalized guest experiences. We’re looking for individuals who want to help shape the guest experience in a brand-new environment and who are passionate, driven individuals with a friendly attitude.

JOB REQUIREMENTS:

• Ensures the proper completion of all night audit duties and checklists.
• Resolves guest problems quickly, efficiently, and courteously.
• Registers, processes, and greets after-hours arrivals promptly, welcoming them to the hotel.
• Stays current with developments in the hotel by reviewing the communication binder and memo’s each shift and updating the communication log for the next shift.
• Ensures all customers establish credit upon check-in.
• Verifies all information on reservations check-in, name, address, method of payment, etc.
• Effectively communicates with guests on noise complaints and issues.
• Produces accurate and timely reports and correctly handles cash transactions.
• Accounting duties include verifying the accuracy of transactions and completing daily revenue audits, posting transactions, performing end-of-day procedures, compiling, and running statistical reports for all departments and transfer of information into our accounting system.
• Provides support to any guests needing assistance and deal with issues as they arise.
• Acts as hotel liaison during night hours.
• Prepares nightly reports detailing security activities out of the ordinary in the nightly daily snapshot.
• Assists with any security issues that may arise during the shift and lends assistance as required and directed.
• Reports any deficiencies, damages or repairs required.
• Monitors fire and life safety systems and responds to any alarms.
• Assists with other duties assigned.

Please refer the Job description for details