Professional welcome and personal service for our national and international guests – you are the first point of contact and the face of our establishment.
Check-in and check-out in compliance with our service standards, as well as the preparation of guest invoices, processing of payments and conscientious cash management.
Rooming for guests and active assistance throughout their stay
Handling reservation requests, rebookings and individual guest requests – in person, by phone and in writing
Reliable data maintenance and recording of services in the hotel management system to ensure smooth guest service.
Processing reservations in the absence of the reservations department
Control of arrivals and departures, including close coordination with other departments such as housekeeping, technical services, and food and beverage.
Professional and timely communication of information to housekeeping, especially regarding VIP treatments, early departures and late arrivals
Receiving and forwarding telephone calls and messages, as well as professional guest correspondence in German and English.
Ensuring order and cleanliness in the reception area and in guest interactions
Competent complaint management – solution-oriented, discreet and service-minded
Compliance and implementation of our internal quality standards
Guidance and training of new colleagues and trainees
Contributing to the continuous improvement of service quality and internal processes in the front office.
Linked-in
Google