Night Auditor at Spire Hospitality

Birmingham, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

10 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Financial Reporting, PMS Systems, Accounting Operations, Customer Service Recovery, Microsoft Office Suite, CPR Certification, First Aid Certification, Revenue Reporting, Attention To Detail

Industry

Hospitality

Description

Overlooking downtown Birmingham, The Kelly Birmingham, Tapestry Collection by Hilton is within walking distance of several restaurants, bars, and attractions. Alabama Theatre, Regions Field, Birmingham Museum of Art, and Birmingham Jefferson Convention Complex are less than two miles away. We're also 15 minutes from the airport. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more. In this pivotal overnight role, you will extend a warm welcome to our guests and deliver exceptional service throughout their stay. As a Night Auditor, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards. Essential Job Functions: * Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests * Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts * Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift * Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary * Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy * Resolve guest concerns with attentive service recovery Physical Demands: * Ability to lift, carry, push or pull 10 lbs * Standing and moving about in the guest services and restaurant/bar areas throughout the shift * Primarily standing for majority of shift Qualifications: Education: * * High school diploma or its equivalent Experience: * * Hotel experience preferred * 1-year experience as a Guest Services Agent required * Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc. * Basic mathematical skills to prepare financial reporting * Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel * CPR/First Aid Certification * Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Responsibilities

The Night Auditor is responsible for welcoming guests and delivering exceptional service during the overnight shift. Key duties include closing and resetting financial systems, preparing daily revenue reports, and managing guest check-ins and check-outs.