Night Auditor - Tahiti Village at Soleil Management, LLC

Enterprise, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

19.0

Posted On

18 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Check-in/Check-out Procedures, Customer Service, Cash Handling, Communication Skills, Computer Proficiency, Conflict Resolution, Clerical Tasks, Reservation Management, Phone Etiquette

Industry

Hospitality

Description

Description About Our Company: Soleil Management by YES& was established in January 2001 and provides management services in Nevada, Hawaii, California, and Florida. We consider ourselves one of the most dynamic and resourceful management companies in the region. We are a hospitality and lifestyle company that inspires ‘lasting togetherness’ through our brands, companies, and products. We wake up every day to inspire togetherness through connecting, sharing and discovery. Life is better together. We’re better together. We’re a multi generation company founded by a family, whose big picture begins with you. Work at a place filled with genuine people, leaders who care and an opportunity to make a difference without needing permission to lead. Discover Tahiti Village Resort & Spa, an island-inspired oasis. Our all-suite resort is a family friendly destination providing guests all the comforts of home with top-level amenities and beautiful landscapes. Voted "Best of Las Vegas - Family Friendly Resort" three years in a row in part due to our amazing offerings including our sandy beach pool and tropical 1/8 mile lazy river. Our summer activities are fun and engaging, our magical mermaids swim through property multiple times a week and on the weekends we feature traditional Hawaiian Luaus parties bringing island vibes and live entertainment to our Ohana. Guests can also pamper themselves at the Mahana Spa or grab a bite and drinks at 17° South Booze & Bites featuring limited gaming. Create magic with us … At Tahiti Village Resort & Spa we are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for ours guests. Role Meet, greet, check in and assist resort guests/owners upon arrival at resort. Receive mail, packages and assist guest/owners with local restaurants, places and community questions. Responsibilities • Greet guests/owners with a welcoming smile and friendly demeanor • Perform all guest check-in and check-out procedures • Obtain or confirm guest information, driver’s license/passport, etc. • Collect payments for resort fees, bulk trash and towel card deposits • Answer phones and direct calls to appropriate personnel • Check and send emails • Make and confirm reservations • Maintain a clean and tidy work space at all times • Inform guests of resort amenities and offerings • Be informed and up-to-date on all amenity changes and/or closures • Communicate with housekeeping, room service and security staff as necessary • Provide local information on restaurants, special sites, activities, etc. • Resolve customer complaints and problems calmly and effectively • Notify management of any serious issues that you cannot resolve • Take and deliver messages for guests • Store luggage and valuables as needed • Receive mail, log packages, etc. • Maintain a friendly, personable disposition • Perform various clerical tasks as needed (sorting mail, paper filing, etc.) • Any task as assigned by the Resort Leadership team. Requirements High school or equivalent education required Prior front desk or hotel guest service experience strongly preferred. 1-2 years prior customer service experience required. Extensive experience with computers and telephones. Professional appearance that is clean, natural, polished, and professional Effective communication skills and proficient oral and written English language skills Excellent computer skills REVENUE/BUDGETARY/STAFF RESPONSIBILITY Different payment types and cash transaction Team members are not limited to the above mentioned job description and may be requested to do additional tasks as directed by Management Team. Work Posture Requirements: · Sitting: Rarely · Standing: Constantly · Walking: Constantly · Driving: N/A · Bending (from waist): Frequently · Crouching (squat): Frequently · Kneeling: Frequently · Crawling: Rarely · Climbing (stairs): Rarely · Climbing (ladder): Rarely · Twisting: Frequently · Reaching: Frequently · Wrist Motion: Constantly Carrying Requirements: · Items Carried: Paper, mail, packages, etc. · Distance: 30 feet · Times Per Day: Frequently · Maximum Weight: 50 LBS Moving/Lifting Requirements: · Items Moved/Lifted: Paper, mail, packages, etc. · Times Per Day: Frequently · Maximum Weight: 50 LBS Moving/Lifting Levels/Heights: · Floor: Frequently · Knee: Frequently · Waist: Frequently · Chest: Frequently · Overhead: Rarely Push/Pull Requirements: · Item Name: Furniture Frequency: Rarely · Item Name: Shampooer: Frequency: Rarely · Item Name: Vacuum: Frequency: Rarely · Item Name: Utility Cart Frequency: Rarely Environmental Conditions: · Inside/Outside: Yes · Hot/Cold Temperatures: Yes · Wet: Yes · Noise: Yes · Power Equipment: No · Traffic Hazards: Yes · Chemical Hazards: No · Heights: Yes · Dust: Yes · Close Quarters: Yes · Fumes/Odors: No EEO/Drug Free Workplace

Responsibilities

The Night Auditor is responsible for greeting guests, managing check-in and check-out procedures, and handling payments. They also provide local information, resolve customer complaints, and perform various clerical tasks to ensure a positive guest experience.