NIGHT AUDITOR

The Store Hotel is a new lifestyle luxury and boutique hotel set in the heart of Oxford. We sit in the building of the historic department store and Oxford institution, Boswells. Our 101-bedroom hotel will delight guests with a sense of curiosity and wonder, reflecting the rich heritage of the building’s former life.
Join our dynamic team as a Night Auditor and make every night unforgettable for our guests. If you’re a night owl who thrives when the world slows down, this is your chance to shine. From overseeing smooth operations to ensuring guest satisfaction, you’ll be the one who plays a part in keeping everything running seamlessly while everyone else sleeps.
With your sharp instincts, cool demeanor, and ability to tackle unexpected challenges, you’ll thrive in a fast-paced environment where no two nights are the same. Bring your passion for creating exceptional experiences and being part of fun and supportive team and culture.
Position: Night Auditor
Location: Oxford
Employment Type: Full-Time
Shift: Night Shift (including evenings, weekends, and bank holidays)

ABOUT THE ROLE:

We are seeking a Night Auditor to join our team. You will go above and beyond to provide a high-quality experience that reflects the standards of the hotel.
The role consists of everything you would expect, including providing a seamless check-in experience for late-night arrivals, assuming responsibility for the safety and security of our guests throughout the night, and demonstrating outstanding interpersonal skills for guests and colleagues alike.
Ideal candidates will have previous experience in night operations at a hotel as well as strong customer service skills and a friendly, professional demeaner. You will also place health and safety in the highest regard, handling challenges with diplomacy and providing a safe, welcoming, and memorable guest experience.

KEY RESPONSIBILITIES:

• Assist and support with the night shift operations, including guest relations, housekeeping, food and beverage, security, and maintenance.
• Foster effective communication within the team to promote collaboration and a positive work environment.
• Anticipate guest needs and exceed expectations through proactive service and problem resolution.
• Conduct regular inspections, monitor security systems, and ensure compliance with safety standards.
• Handle emergencies or incidents professionally, implementing procedures as required.
• Support reservation duties via email, telephone, or other channels.
• Ensure smooth shift transitions and prepare detailed operational reports
  You will work closely with the Night Supervisors and assist them in general activities and duties.