Night Butler Services Agent, Pre-Opening - The St. Regis London at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Hospitality Standards, Guest Relationship Management, Telephone Etiquette, Conflict Resolution, Organizational Skills, Attention To Detail, Discretion, Confidentiality, Interdepartmental Coordination, Hotel Systems Proficiency, Personalized Service, Time Management

Industry

Hospitality

Description

Night Butler Services Agent Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world. As Night Butler Services Agent, you will be the central point of contact for all guest communications overnight, delivering a seamless and highly personalised experience while managing requests with warmth, discretion and efficiency. Working closely with the Butler team and Front Office, you will coordinate requests, maintain accurate guest records and ensure a calm, professional presence throughout the night, consistently upholding St. Regis luxury service standards. Key Responsibilities * Act as the primary contact for all overnight guest communications, including calls, messages and service requests * Respond to guest requests promptly, ensuring efficient coordination and follow‑through to completion * Liaise with Butler Services, Front Office, Housekeeping and other departments to fulfil guest needs * Process wake‑up calls and manage overnight communication requests accurately * Maintain and update guest preferences and service records to support personalised experiences * Provide accurate information regarding hotel services, amenities and local recommendations * Support basic guest account enquiries and billing requests where required * Monitor overnight operations and maintain a calm, reassuring presence * Ensure all guest interactions reflect St. Regis service standards and brand expectations * Maintain confidentiality of guest information and company data at all times * Prepare clear and accurate handovers for the day team Core Competencies We are seeking a polished and dependable professional who demonstrates discretion, efficiency and a passion for luxury hospitality. You should have: * Previous experience in Front Office, Butler Services, Guest Services or operator roles, ideally within a luxury hotel * Strong understanding of personalised guest service and luxury hospitality standards * Excellent verbal and written communication skills with confident telephone etiquette * Ability to work independently and remain composed during overnight shifts * Strong organisational skills and attention to detail * A proactive mindset, anticipating guest needs and ensuring timely resolution of requests * High level of integrity, discretion and confidentiality * Impeccable personal presentation aligned with luxury brand standards * A collaborative approach, working seamlessly across departments * Confident use of hotel systems and guest communication platforms At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us. Financial Rewards * Competitive salary designed to recognise excellence * Workplace pension * Company sick pay * Additional holiday allowance * Access to BenefitHub's exclusive retail, wellness and travel privileges * Friends & Family preferred rates at Marriott hotels worldwide Career Development * Clear pathway for internal promotions and transfers * Cross-department training to refine your craft and broaden your expertise * Expert-led development programmes * Continuous learning through structured programmes * Premium e-learning platform access * Be part of an exclusive pre-opening experience shaping the future of the property Wellbeing Support * Employee Assistance Programme * Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine. * Food & Beverage discounts across Marriott properties * Year-round wellbeing initiatives and wellness activities Recognition & Appreciation * Award programmes celebrating exceptional performance * The Astor Awards * Distinctive Moments celebration * Long service awards * Key life moments celebrated - birthday, anniversaries, personal milestones and achievements * Vibrant social calendar with team events and engagement activities *Terms and Conditions Apply Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

Act as the primary overnight point of contact for guest communications, coordinating requests across departments to ensure a seamless luxury experience. Maintain accurate guest records and provide professional handovers to the day team while upholding St. Regis brand standards.