Job Title: Night Concierge and Security Assistant
Contract Type : Permanent
Salary: £25,673.65 Pro Rata, Per Annum plus 10% Night Allowance
Working Hours: 17.5 hours per week
Working Pattern : 3 or 4 nights weekly over 7 days
Location : Eden Rural Foyer, Penrith

ABOUT YOU

We are looking for someone with:

• Experience of working in a customer focused environment
• Ability to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required
• Commitment to equal opportunities and promoting non-discriminatory practices in all aspects of work you undertake.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

• Act as an initial point of reference on the phone, or in a reception area as required.
• Use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary.
• Implementing night security systems, ensuring overall safety and security of the scheme
• Responds to faults as discovered.
• Monitor access to schemes and visitors.
• Meeting the requirements of health and safety policies and practices.
• Reporting incidents and anti-social behaviour.
• Carry out domestic tasks (cleaning communal areas) to a high standard.
• Effective recording of information.
• Implementing policies and procedures to ensure effective service delivery.
• Advises management promptly of any signs of problems or concerns about a client.
• Reporting repairs to maintenance contractors by using appropriate systems.
• Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
• Promote and encourage a high level of client involvement, consultation and communication.
• To understand your role in the organisation and to be accountable for your contribution to maximise profitability
• To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
• To understand that your efforts will be client led.
• To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures
• Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system.